Month: September 2015

“You should be at home with your feet up!”

We got to the checkout of a well known store just before closing on the recent Bank Holiday Monday.  Our expectations for customer service were not particularly high and I fully appreciate that the Lanky Lad who stood at the till probably wanted to get home asap after putting in a long stint (6 hours…



“Brenda” and a light-bulb moment about the impact of behaviour on others

“That’s me! I’m Brenda” said a young woman.  The group sat in stunned silence.  We were delivering our drama-based training programme called “Brenda” which focuses on the challenging issue of bullying and harassment in the workplace. We had just finished watching our actors play the scene, when the delegate, recognising herself in the way that…



Virtual role-play

Earlier this year I spent time exploring Second Life (SL) and the potential for learning provided by virtual environments. I became fascinated by the developing relationship I had with my avatar. It seemed that in a very short time I had reached the “threshold of care” (Warburton 2008). I have been very interested to experience…